Shipping

We make all products in limited editions and will do our best to fulfill all orders promptly. We process all orders typically within 2-5 business days and will send you confirmation by email. Should the item you request be out of stock, we will notify you promptly.

We ship orders typically within 48 hours after your order has been processed; orders are not shipped or delivered on weekends or holidays. We ship most domestic orders via ASM. . We can ship to only one shipping address per order. Upon shipment, we will send you a shipment confirmation and tracking number by email.

We are offering free domestic shipping for all orders 150Euros or more.

International shipping rates and time depends on the country you are living and we are usually work with DHL:

Ivory Store is not responsible for unexpected shipping delays, such as severe weather, natural disasters, etc., which may delay the estimated delivery date of your order.

For any questions, please email us at info@ivorystoremadrid.com

 

Shipping International

International shipping rates and time depends on the country you are living and we are usually work with DHL:

Ivory Store is not responsible for unexpected shipping delays, such as severe weather, natural disasters, etc., which may delay the estimated delivery date of your order.

For any questions, please email us at info@ivorystoremadrid.com

Returns

Thank you for shopping with Ivory Store. While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase, we will gladly exchange or provide store credit for your unworn/unwashed items within 30 days of the delivery date. Due to the nature of swimwear, we do not offer refunds. 

 

· Merchandise must be returned within 30 days.

· Merchandise must have all tags and liners attached and returned in original packaging.

· Returns will be processed within 7-14 business days of receipt, in form of store credit.

· Store credit is redeemable online or by phone with an Ivory Store representative.

· Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. Soiled garments will be returned.

· PLEASE NOTE: Original shipping and handling fees are not refundable.

·Clearance/Outlet items are final sale, and cannot be returned.

 

 

 NOTE: When returning footwear, do not use your shoe box as your shipping box. You are responsible for the shipping and handling of the returned item.  We do recommend sending your package via a prepaid, insured, traceable method to ensure a safe and documented delivery.

 

Once we receive your return package, please allow 7-14 business days for your return to be processed. You will receive an email confirmation when your return has been processed with your store credit information.

CREDIT PROCESSING

 

If you choose to receive a store credit you will receive an email with your credit value that can be redeemed online or by phone. Please note online credits cannot be transferred to use in store.

DAMAGES

 

Ivory Store guarantees its clothing to be free from damage or manufacturer defect for the first 30 days from date of order as long as you follow our care instructions. Beach Bunny's suits are delicate and experience normal "wear and tear" over time. If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost.

CARE INSTRUCTIONS

 

Ivory Store suits are constructed of the finest imported fabrics and trims that are delicate in nature. Many of the suits are similar to fine lingerie and must be cared for in the same manner. While ALL of the suits can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed separately in cold water with very mild soap  immediately after use. Lie flat separately or hang to dry.

Shipping & Returns